Man with Van Goodmayes Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Goodmayes provides removal and related services within the United Kingdom. By making a booking, confirming a quotation, paying any deposit or allowing our team to commence work, you agree to be bound by these Terms and Conditions.

These terms apply to all customers using our services, whether as a private individual, landlord, tenant, business or other organisation. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man with Van Goodmayes, providing removal, transport, loading, unloading and related services.

1.2 "Customer" means the person, firm or organisation requesting or paying for the services.

1.3 "Services" means any removal, man and van, transport, packing, loading, unloading, storage assistance, furniture move, or similar work carried out by the Company.

1.4 "Goods" means all items, furniture, boxes, belongings, equipment and other property handled, moved or transported by the Company on behalf of the Customer.

1.5 "Quotation" means the price or estimate for the Services provided by the Company to the Customer, whether verbally or in writing.

1.6 "Contract" means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions and the agreed Quotation.

2. Scope of Services

2.1 The Company provides man and van and removal services, including the loading, transportation and unloading of Goods, typically within Goodmayes and surrounding areas and throughout the UK as agreed.

2.2 The scope of the Services will be as described in the Quotation or booking confirmation. Any additional Services requested on the day of the move may be subject to extra charges and are provided at the Company’s discretion.

2.3 The Company reserves the right to refuse to transport any Goods that are unlawful, dangerous, hazardous, inadequately packaged, excessively heavy, or which in the Company’s reasonable opinion may cause damage or present a safety risk.

3. Booking Process

3.1 Bookings may be made by the Customer in advance and are subject to availability. A booking is only confirmed when the Company has accepted the booking details and, where applicable, when any required deposit has been received.

3.2 The Customer must provide accurate information when making a booking, including collection and delivery addresses, access details, floor levels, parking restrictions, expected volume of Goods, and any unusually large, heavy or fragile items.

3.3 Any estimate or Quotation provided before the booking is based on the information supplied by the Customer. If that information is incomplete or inaccurate, the Company may adjust the price on the day of the move or during the performance of the Services.

3.4 The Company may request photographs, inventories or additional descriptions to assist with providing a more accurate Quotation. These materials must fairly represent the Goods and property layout.

3.5 The Customer is responsible for arranging any necessary parking suspensions, permissions or permits for loading and unloading, unless the Company has expressly agreed to arrange these in writing.

4. Quotations and Prices

4.1 Unless expressly stated otherwise, all Quotations are estimates and not fixed-price guarantees. Final charges may vary depending on the actual time taken, the volume and nature of the Goods, access conditions, and any additional Services requested.

4.2 Quotations are generally based on an hourly rate, a fixed job price or a combination of both. The basis of charging will be made clear to the Customer before the Contract is formed.

4.3 The Company reserves the right to adjust prices in the event of unforeseen difficulties, including but not limited to restricted access, long carrying distances, additional floors or stairs, delays beyond the Company’s control, or if the volume of Goods is greater than originally stated.

4.4 Unless otherwise agreed, Quotations do not include disassembly or reassembly of furniture, disconnection or reconnection of appliances, packing or unpacking of Goods, or any specialist lifting equipment.

5. Payments and Charges

5.1 The Customer agrees to pay the charges for the Services in full and on time, in accordance with the payment terms communicated by the Company.

5.2 The Company may require a deposit at the time of booking. Any deposit paid forms part of the total price and is generally non-refundable, except where otherwise stated in these Terms and Conditions or required by law.

5.3 Unless otherwise agreed in advance, payment of the balance is due on completion of the Services on the same day, and before the team leaves the final property.

5.4 The Company may charge reasonable waiting time where delays occur that are outside its control, including but not limited to keys not being available, documents not signed, or the Customer not being present at the agreed time.

5.5 If payment is not made when due, the Company reserves the right to charge interest on the outstanding amount and may withhold delivery of Goods until payment is received in full.

6. Customer Responsibilities

6.1 The Customer must ensure that all Goods are packed safely and appropriately for transport, unless the Company has agreed to provide packing services.

6.2 The Customer must be present, or represented by an authorised person, at both the collection and delivery addresses to provide access, directions and confirmation of where Goods should be placed.

6.3 The Customer is responsible for protecting floors, walls and fixtures at the property, unless the Company has specifically agreed to provide protective materials as part of the Services.

6.4 The Customer must remove any items that the Company has refused to transport and must not include prohibited, hazardous or illegal items within boxes or furniture.

6.5 The Customer must notify the Company of any items requiring special handling, such as pianos, large appliances, fragile antiques, valuable artwork or heavy safes.

7. Cancellations and Changes

7.1 If the Customer wishes to cancel or postpone a booking, notice should be given as early as possible. The Company will confirm any cancellation or change.

7.2 Cancellations made with reasonable notice may not incur additional charges, but any deposit paid may be retained at the Company’s discretion to cover administrative costs and lost opportunity.

7.3 Where a booking is cancelled or significantly changed on the day of the move, or with very short notice, the Company may charge a cancellation fee that reflects the time reserved, travel undertaken and any losses incurred.

7.4 The Company reserves the right to cancel or postpone the Services due to events beyond its reasonable control, including but not limited to severe weather, road closures, accidents, illness, breakdown or other operational issues. In such cases, the Company will seek to rearrange the booking at a mutually convenient time and will not be liable for consequential losses.

8. Access, Parking and Delays

8.1 The Customer must ensure that safe and suitable access is available at both collection and delivery addresses, including adequate parking for the vehicle near the property.

8.2 Any fines or penalties arising from parking restrictions, where the Customer has failed to arrange appropriate permissions or has given incorrect information, may be charged to the Customer.

8.3 The Company is not liable for delays caused by traffic, roadworks, accidents, weather conditions, access issues, waiting for keys or other circumstances outside its control.

8.4 If the Company reasonably considers that access is unsafe or likely to cause damage to the vehicle, Goods or property, it may refuse to proceed or may adapt the method of work, which could result in additional time and charges.

9. Handling of Goods and Excluded Items

9.1 The Company will take reasonable care when handling and transporting the Customer’s Goods.

9.2 The Company does not carry animals, live plants, perishable foodstuffs, cash, precious metals, jewellery, personal documents, or items of exceptional value unless expressly agreed in writing in advance.

9.3 The Customer is advised not to include passports, identity documents, important financial papers, or irreplaceable items within the Goods to be moved. These should be kept with the Customer at all times.

9.4 The Company will not dismantle or remove fixtures, fittings or doors unless specifically agreed, and any such work is undertaken at the Customer’s risk.

10. Waste, Disposal and Environmental Regulations

10.1 The Company is a removal service and not a licensed waste carrier unless explicitly stated. The Company will not remove or dispose of household, construction, garden or commercial waste in breach of UK waste and environmental regulations.

10.2 The Customer must not ask the Company to dispose of items at locations that are not authorised for waste disposal, such as lay-bys, public spaces or private land without permission.

10.3 Where the Company agrees to remove unwanted items, the Customer remains responsible for ensuring that such removal complies with local waste rules and that any required permissions or charges are in place.

10.4 Hazardous, toxic or controlled waste, including chemicals, asbestos, gas bottles, paint, solvents, batteries and similar materials, will not be carried or disposed of by the Company.

11. Liability and Limitations

11.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss or damage is subject to the limitations set out in this section.

11.2 The Company will not be liable for any loss or damage arising from:

(a) The Customer’s failure to pack Goods safely, unless packing was undertaken by the Company.

(b) Inherent defects, wear and tear or fragile nature of Goods.

(c) Dismantling or reassembling furniture undertaken at the Customer’s request.

(d) Moving Goods against the Company’s advice, where the Company has indicated that damage may occur.

11.3 The Company’s liability for any single claim or series of related claims arising out of the same event shall not exceed a reasonable estimate of the value of the affected Goods, subject to any specific limits communicated to the Customer before the Services commence.

11.4 The Company will not be liable for indirect or consequential losses, including loss of profits, loss of income, loss of enjoyment, or loss of opportunity, even if such losses were foreseeable.

11.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, or any other liability that cannot be excluded under UK law.

12. Claims and Complaints

12.1 The Customer should inspect Goods and property as soon as reasonably possible after completion of the Services.

12.2 Any visible damage or issues should be reported to the Company promptly, ideally on the same day or within a short and reasonable timeframe. Delayed reporting may affect the Company’s ability to investigate and resolve the matter.

12.3 The Customer must provide details of the alleged loss or damage, together with any supporting evidence such as photographs and descriptions of the items affected.

12.4 The Company will investigate any complaint in good faith and seek to reach a fair resolution. Remedies may include repair, reasonable compensation or other appropriate solutions, subject to the limitations of liability set out in these Terms and Conditions.

13. Insurance and Customer Cover

13.1 The Company maintains appropriate insurance cover for its operations in line with legal and industry standards.

13.2 The existence of the Company’s insurance does not extend or increase its liability beyond the terms set out in these Terms and Conditions.

13.3 The Customer is encouraged to check their own household, contents or business insurance policies to ensure that Goods are adequately covered during the move and to arrange additional cover if required.

14. Data Protection and Privacy

14.1 The Company will collect and use personal information provided by the Customer for the purpose of arranging and carrying out the Services, processing payments and managing bookings.

14.2 The Company will take reasonable steps to protect personal data and will not share it with third parties except where necessary to perform the Services, to comply with legal obligations, or with the Customer’s consent.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms and Conditions or the Services provided.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.

16.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.

16.3 The Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms and Conditions, and no person other than the Customer and the Company shall have any rights to enforce any term of this Contract.

16.4 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services, and supersede any prior discussions, correspondence or understandings.

By proceeding with a booking or using the Services of Man with Van Goodmayes, the Customer confirms that they have read, understood and agree to these Terms and Conditions.