Man with Van Goodmayes Privacy Policy
This Privacy Policy explains how Man with Van Goodmayes collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all individuals using Man with Van Goodmayes services within the Goodmayes area and any surrounding locations that we serve. We are committed to respecting your privacy and to processing your personal data in accordance with the UK General Data Protection Regulation and all applicable data protection laws.
Who this Privacy Policy applies to
This Privacy Policy applies to all Man with Van Goodmayes customers, including individuals, households and business clients in the Goodmayes area and any nearby areas where we provide our services. It also applies to people who make enquiries about our services, whether or not they ultimately book with us.
Personal data we collect
We only collect personal data that is necessary for providing our man with van and related services. The information we may collect includes the following categories.
Identification details such as your name and, where relevant, the name of your organisation or business contact person.
Contact details such as your address, collection and delivery addresses, and details of the property or locations involved in the move or delivery.
Service and booking details such as preferred dates and times, the nature and size of the job, access details, special instructions, inventory information, images voluntarily supplied to help us assess the job, and any follow-up information required to complete the service.
Payment and transaction information such as confirmation that payment was made, the amount, method of payment and transaction reference. We do not store full payment card details; these are handled by our chosen payment processors where applicable.
Communication data such as records of enquiries, quotes, messages, feedback, complaints and any other correspondence with us, whether by phone, text, messaging services or other channels.
Technical and usage information where relevant, such as basic device and usage details when you interact with our online presence, for example IP address and visit data. This is only used where necessary for security, analytics or service improvement.
How we collect personal data
We collect personal data in several ways, depending on how you interact with us.
Directly from you when you contact us to request a quote, make a booking, provide instructions, give feedback, or otherwise communicate with us.
From third parties where necessary, such as online platforms or comparison websites through which you request our services, or business partners who refer you to us. In such cases we receive only the information needed to respond to your request.
Automatically when you interact with any online content we control, for example basic technical data captured by standard analytics tools for security and performance monitoring.
Lawful basis for processing
We process your personal data on one or more of the following lawful bases.
Performance of a contract. We process your data where it is necessary to provide quotations, accept and manage bookings, carry out moves or deliveries, handle payments, and communicate with you about the services you requested.
Compliance with legal obligations. We may process and retain certain data to comply with our legal, tax, accounting or regulatory duties, including record-keeping and responding to lawful requests from authorities.
Legitimate interests. We may process data for our legitimate business interests, such as improving our services, managing our business operations, protecting our rights, preventing fraud and ensuring the safety of our staff and customers. We always balance these interests against your rights and expectations.
Consent. In limited situations we may rely on your consent, for example where required for certain types of marketing communications. Where we rely on consent, you can withdraw it at any time.
How we use your personal data
We use your personal data for the following purposes.
To provide quotes, confirm availability and prepare for your move or delivery.
To manage bookings, schedule jobs, and coordinate our team and vehicles.
To communicate with you before, during and after the service, including confirming details, notifying you of changes and responding to enquiries.
To process and record payments, issue invoices and manage accounts and refunds.
To improve our services, for example by reviewing feedback, handling complaints and monitoring performance.
To maintain security, prevent misuse of our services and protect our legal rights.
To comply with legal and regulatory obligations and cooperate with law enforcement where required.
Data sharing and processors
We do not sell or rent your personal data. We only share your data where necessary and in accordance with data protection law.
Service providers and data processors. We may share data with trusted third parties that help us deliver our services, such as payment processors, cloud storage providers, scheduling or booking tools, accounting services, communication platforms and IT support providers. These providers act as data processors and are only permitted to process your data on our instructions and for the specified purposes.
Professional advisers. Where necessary we may share data with professional advisers such as accountants, auditors, legal advisers or insurers for business, legal or regulatory reasons.
Authorities and law enforcement. We may disclose personal data if required by law, court order, or to respond to lawful requests from public authorities.
Business transfers. In the event of a business restructuring or transfer of services, your data may be shared as part of that process, always subject to appropriate safeguards.
Data retention
We keep personal data only for as long as necessary for the purposes for which it was collected, and to meet our legal, accounting or reporting obligations.
Customer and booking records are typically retained for a period that allows us to manage ongoing services, handle any disputes or queries, and comply with tax and accounting requirements. After this period, data is securely deleted or anonymised.
Communication records are retained for a limited time to allow us to refer to previous conversations, improve our services and resolve any follow-up issues.
Where we rely on your consent for specific purposes, we will stop processing the relevant data when you withdraw your consent, unless another lawful basis applies.
International transfers
Where our use of certain service providers involves transferring data outside the United Kingdom, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures, to protect your data in line with applicable data protection laws.
How we protect your data
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to those who need it to perform their duties, using secure systems and storage solutions, and ensuring that our data processors implement suitable security measures.
Your data protection rights
As a customer or prospective customer of Man with Van Goodmayes, you have certain rights in relation to your personal data, subject to legal limitations.
Right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data.
Right to rectification. You can ask us to correct incomplete or inaccurate personal data we hold about you.
Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no legal requirement to retain it.
Right to restriction. You can ask us to restrict the processing of your data in specific situations, such as while we are verifying accuracy or considering an objection you have raised.
Right to object. You may object to certain processing based on our legitimate interests. We will then stop processing your data unless we have compelling legitimate grounds or need to do so for legal reasons.
Right to data portability. Where processing is based on your consent or on a contract and carried out by automated means, you may request a copy of your personal data in a structured, commonly used and machine-readable format and ask us to transfer it to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent, you can withdraw it at any time. This will not affect processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your data protection rights have been infringed.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
Contact and further information
If you have any questions about this Privacy Policy or how Man with Van Goodmayes processes your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the details provided on our customer communication channels. We will respond to your request as soon as reasonably possible and in accordance with applicable data protection laws.
